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FAQ's

Got Questions? We've Got Answers

Frequently Asked Questions

Everything you need to know about gear, orders, shipping, and getting dialed in for your next session.

Getting Started

Orders & Purchasing

Yes. Place your order on the site and let us know you'd like to pick it up in person. Call us at 954-523-7778 or email Orders@liquidsurfandsail.com after ordering and we'll have it ready at 2901 W. Oakland Park Blvd, Suite A1, Fort Lauderdale.

We do. We occasionally have used and consignment boards, SUPs, kayaks, and windsurf gear in stock. Check the Closeout & Used sections on the site, or call us. Note that all used and consignment sales are final and not eligible for returns.

We work hard to be competitive across our lineup. If you've found a lower price on the same in-stock item from an authorized dealer, reach out before you order and we'll do our best to work with you. Call 954-523-7778 or email us.

Contact us as quickly as possible at Orders@liquidsurfandsail.com or 954-523-7778. If your order hasn't shipped, we can typically make changes. Once shipped, standard return procedures apply.

Heads up: Special order items, efoils, and electronic components that are cancelled or returned are subject to a 15% restocking fee.

Yes. We're centrally located in Fort Lauderdale and regularly ship to the Caribbean, Bahamas, Mexico, Central and South America, and beyond. Email Orders@liquidsurfandsail.com before placing your order so we can get you an accurate shipping quote. Our logistics team handles everything from small parcel to full container loads.

Nope. Gift certificates never expire and can be used on any purchase. They cannot be redeemed as cash.

Getting It to You

Shipping

Yes — free Economy Ground Shipping on orders over $149 to the lower 48 states. Add items to your cart, select Free Economy Ground Shipping at checkout, and you're set. Excludes oversized items like kayaks, paddleboards, and large boards.

Small parcel orders ship within 1–3 business days and arrive within 2–10 business days via Economy Ground depending on your location.

Freight items (kayaks, SUPs, sailboats, windsurfing boards, efoils, large lithium battery items) typically take 3–15 business days. These are estimated timeframes, not guarantees.

You'll receive a confirmation email within minutes of ordering and a tracking number when your order ships.

Large items ship via freight carrier. We post a flat rate for most of the continental US, but if you're in a rural or extended service area there may be additional charges — we'll reach out before shipping if that's the case.

Want to know the exact cost upfront? Call 954-523-7778 or email Orders@liquidsurfandsail.com with your full address and the items you're looking at.

Inspect everything before the driver leaves. Open the packaging, look over the item, and note any damage on the Bill of Lading (BOL). Write "Damaged" with a specific description — do not write "subject to inspection."

If damage is beyond repair, refuse the item on the spot and contact us the same day at 954-523-7778. If cosmetic and you want to keep it, note it on the BOL and we'll file a freight claim on your behalf.

48-hour rule: All shipping damage must be reported within 48 hours of delivery. Save all packaging until you've confirmed every item and part is present.

Yes, but standard rates only apply to the 48 contiguous states. Contact us before placing your order: Orders@liquidsurfandsail.com or 954-523-7778.

Not the Right Fit?

Returns & Exchanges

You have 30 days from the date of purchase to request a return. Refund, store credit, or exchange — your call. Items must be new, unused, and in original packaging. No returns on gear that's been used in the water or for its intended purpose.

To start a return, email Orders@liquidsurfandsail.com. Ship approved returns to: Liquid Surf and Sail – Returns, 2901 W. Oakland Park Blvd, Unit A1, Oakland Park, FL 33311

You are responsible for return shipping costs and arrangements. On items with free or flat-rate shipping, actual shipping charges will be assessed at the time of return. For freight items, you are responsible for all freight charges to return the item.

No. All sales on discounted, used, and consignment items are final. Have questions about a specific item's condition before buying? Give us a call — we're happy to walk you through it.

A 15% restocking fee applies to cancelled or returned special order items, efoils, e-motors, and electronic components. Standard gear returned within 30 days in original condition does not carry a restocking fee.

Making It Work

Financing

Yes. We offer financing through Affirm and Shop Pay Installments so you can spread bigger purchases into manageable payments. Given our average order values — boards, foils, and efoils can run well into the thousands — financing is a great way to get on the water without the sticker shock. Check out our Financing page for current options.

Most products in our catalog are eligible. Financing is particularly popular for efoils, electric jetskis, underwater scooters, kayaks, complete windsurfing packages, and wing surf setups. Eligibility is determined at checkout through the financing provider.

Getting Started

I'm new to watersports. Where should I start? 
Whether you're interested in paddleboarding, kayaking, windsurfing, wing foiling, kiteboarding, or electric watersports, our team is here to help. Tell us about your experience, goals, and budget and we'll recommend equipment that's right for you. Visit our blog for buying guides, comparisons, and expert advice.

Which watersport is easiest for beginners? 
Stand-up paddleboarding and recreational kayaking are great places to start. If you're interested in windsurfing, wing foiling, or kiteboarding, we recommend taking lessons before purchasing equipment.

Where can I learn more before I buy? 
Our blog is packed with buying guides, maintenance tips, product comparisons, and expert advice across all of the watersports we carry.

Gear & Expertise

That's exactly what we're here for. Our team rides what we sell — we're not order-takers, we're actual watersports people. Tell us your skill level, what you're trying to do, where you're riding, and your budget, and we'll point you in the right direction. Call 954-523-7778, use the live chat on the site, or come in.

Absolutely. Parts are one of our core strengths — we carry deep inventory in windsurfing components (we're a major Chinook dealer), foil hardware, kayak accessories, and more. If you need a mast base, universal joint, fin bolt, footstrap, or harness line, there's a solid chance we have it in stock. Search the site or call us.

Key brands include Naish, Duotone, Slingshot, Chinook, Tahe Outdoors, Aquaglide, Mystic, YakAttack, RAM Mounting Systems, Dynamic Dollies, Flite, Epropulsion, SeaBob, SubBlue, Feelfree, Starboard, and more. Browse the full brand list on the site — if we don't carry it, we can often source it.

Yes. Electric foils, jet boards, electric jetskis, underwater scooters (SeaBob, SubBlue), electric outboards, electric pod drives, and more. This is one of the fastest-growing areas of our business and we stay ahead of what actually performs. Curious about getting into efoiling? Give us a call — we'll tell you what's worth the investment.

Yes — this is a core part of what we do. We work with resorts, marinas, yacht programs, camps, and waterfront properties looking to stock their fleets. Whether it's rental kayaks, luxury yacht toys, commercial waterpark inflatables, or banana boat towables, we have the inventory and logistics to make it happen. Contact us at 954-523-7778 or Orders@liquidsurfandsail.com.

When we can, yes. Our team has helped customers set up trainer kites, dial in rig settings, troubleshoot electric motor issues, and more — sometimes with gear they didn't even buy from us. If you're stuck, give us a call or stop in.

Come See Us

Store Info

2901 W. Oakland Park Blvd, Suite A1, Fort Lauderdale, FL 33311 — about one mile north of Fort Lauderdale International Airport. A convenient stop before you fly home or jump on a cruise.

Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Phone: 954-523-7778
Email: Orders@liquidsurfandsail.com
Live Chat: Available on the website during store hours
Instagram: @liquidsurfandsail

Since 2005 — over 20 years keeping South Florida and beyond dialed in on the water. We started with a simple mission: give watersports people a place to get top-notch gear and real advice from people who actually ride. That hasn't changed.

Still Have Questions?

Our team is on the water and in the shop. Reach out — we're happy to help you get dialed in.