Returns & Shipping

Since your returned item will be resold, the product needs to be new and with the original tags or packaging. You are responsible for making return shipping arrangements and for any damage that might occur on the way back. No returns or exchanges on any product that has been used in the water or for its intended use outside of the water.

The sales of discounted, used, or consignment items are FINAL and will not be accepted.

Freight shipping is subject to delays and damage due to the nature of transport. Once your item has shipped you are responsible for any shipping charges and/or return charges and arrangements applicable to your order. No returns permitted due to unforeseen delays due to acts of god, holiday closures or any trucking company delays. There are no guarantees on delivery dates when shipping freight. Once your order is delivered you are responsible for any and all freight charges to return the item to our store. Freight items returned damaged will not be accepted. 

Gift certificates do not expire and cannot be redeemed as cash.

Special order items, Electronic components, Efoils, E-motors that are cancelled or returned will be subject to a 15% re-stocking fee.

Email Orders@liquidsurfandsail.com to begin the return process. Print a copy of your order and write "Return" on it and ship the items to:

*Excludes oversized items, such as Kayaks, Paddleboards, etc…
Offer subject to change at any time.

Any shipping damage must be reported within 24 hours of delivery. Contact us at Orders@liquidsurfandsail.com or call 954-523-7778, we will be happy to assist you. To help us serve you better, please take photos of the damages, including damage to the packaging and detailed pictures of damage to any items. Please also keep all packaging materials, you may need them later.

If placing an order for shipping outside of the contiguous United States our staff will contact you after placing your order if additional shipping is required. If you would like a shipping quote prior to placing your order please contact us Orders@liquidsurfandsail.com and our team will be happy to assist. For shipping  large freight sized items our Logistics Team can assist getting you any size product from kayaks, paddleboards, Sailboats, to full container loads anywhere in the world. Our team has been working with a vast network of freight forwarders that can provide you with safe and cost effective methods

The dispatcher at your local terminal can aid you with your delivery date and can often arrange a morning or afternoon delivery. Please work with that person to get a time that is convenient for you.

To assure accurate, safe, and fast delivery of your shipment, it is critical that you read this email carefully and thoroughly.

It is required that you inspect your entire shipment before the driver leaves.  Please remove the items from the packaging and carefully inspect them. * WE REQUIRE you to NOTE ANY DAMAGE found to packaging materials and to actual products received ON the DELIVERY BILL of LADING. 

 Also - if damage is found save all packaging for that item. Do not throw away--The freight company may want to inspect it. IMPORTANT: If damage is cosmetic and you want to keep the item You must write “Damaged” & also be descriptive of the damage to the item on the BOL . DO NOT write subject to inspection as this will not cover your damage or claim.  The noted damage allows us to file a claim on your behalf. If the damage is beyond cosmetic and you want a new items(s) You must refuse the item completely. Once you sign the BOL, and do not note damage, even if the damage is concealed (this is why you must take the item out of the box packaging material & inspect while driver is there) you are releasing us & the freight company from all liability.

DO NOT Throw Away Any Packaging until you verify all items of your order are present. Small items such as fin bolts and screws can be lost if proper care is not taken with packaging. They are often found in the bubble pack that boards are wrapped up in.  Again, please keep all packaging until you have located ALL your items and parts of your order.

If you find the item is damaged beyond repair then you can accept all the other items in your shipment, but REFUSE the damaged items/board. Repackage the board as best as possible and put it back on the truck on the spot, then contact us at 954-523-7778 and ask for Jesse. All damages must be reported the same day of delivery in order to file a claim.

Important additional info: Vent Screws are part of most modern new windsurfing / SUP boards.  These vent screws are typically packed in bubble pack and shipped in the mast box area or fin of your board. It is VERY IMPORTANT that you secure these snug in place before you use your board in the water. Failure to do this will allow water to seep into the hull that can lead to problems and weight gain of your board. The vent plug hole openings are usually located in front of or behind the mast box on the deck of a board. You only have 48 hours to file a claim with us.  YOU MUST INSPECT ALL shipments  WITHIN 48 HOURS or you lose your chance to file a freight claim.